Finding Your Event Tickets in TicketFlo

All of your TicketFlo event tickets can be accessed from your TicketFlo account. This includes tickets you've purchased yourself, as well as tickets you've registered for through an organiser.

Signing In

1. Go to the TicketFlo sign in page.
2. Enter your email address and password.
3. Select Sign In.

Forgotten Your Password?

If you can't remember your password:

1. Select Forgot Password? on the sign in page.
2. Enter the email address associated with your TicketFlo account.
3. Follow the instructions in the password reset email.
4. Create a new password and sign in to your account.

Viewing Your Tickets

Once you're signed in:

1. Navigate to My Account.
2. Open the Event Tickets section.

This page displays all of the event tickets associated with your TicketFlo account, including both purchased tickets and tickets you've registered for.

Select any ticket to view its details, including the QR code or barcode required for entry.

Managing Cashless Events

If the event you're attending supports TicketFlo Cashless, you'll have additional options available from your ticket.

Depending on how the organiser has configured the event, you may be able to:

• Preload funds onto your event wallet before arriving.
• Add or manage a payment card for the event.
• View your available balance.
• Review your transaction history.
• Manage your cashless settings.

For cashless events, your ticket can also be linked to an RFID wristband, card or other wearable. Once linked, you can use your wearable to make purchases at participating food vendors, bars, merchandise outlets and other cashless locations throughout the event.

Can't Find Your Ticket?

If your ticket isn't showing in My Account > Event Tickets, check the following:

• Make sure you're signed in with the same email address that was used when purchasing or registering for the ticket.
• Check your ticket confirmation email to confirm which email address was used.
• If someone else purchased the ticket on your behalf, they may need to transfer it to your TicketFlo account (if the organiser has enabled ticket transfers).
• If you're still unable to locate your ticket, contact the event organiser for assistance.

Frequently Asked Questions

Why can't I see my ticket?

Tickets are only displayed for the TicketFlo account associated with the purchase or registration. If you have multiple email addresses, ensure you're signed in with the correct one.

Can I access my tickets on my phone?

Yes. Simply sign in to your TicketFlo account from your mobile device and open My Account > Event Tickets to view your tickets.

Can I manage multiple event tickets?

Yes. All eligible tickets linked to your TicketFlo account are displayed together in the Event Tickets section for easy access.

Why do I have cashless options on some tickets but not others?

Cashless features are only available for events where the organiser has enabled TicketFlo Cashless. If you don't see these options, your event may not support cashless payments.