How to Add Your Ticket to Your Mobile Wallet

Adding your TicketFlo ticket to your mobile wallet makes event entry faster and more convenient. Once added, your ticket is stored on your device and can be accessed in just a few taps, even if your internet connection is limited at the venue.

Before You Start

To add your ticket to your mobile wallet, you'll need:

• A valid TicketFlo ticket.
• A supported mobile device.
• Apple Wallet (iPhone) or Google Wallet (Android) installed on your device.

Adding Your Ticket

1. Open your ticket confirmation email or log in to your TicketFlo account.
2. Locate the ticket you want to save.
3. Tap Add to Apple Wallet or Add to Google Wallet.
4. Follow the prompts displayed on your device.
5. Once complete, your ticket will appear in your mobile wallet.

Your ticket is now ready to use.

Accessing Your Ticket

On the day of the event:

• Open Apple Wallet or Google Wallet.
• Select your TicketFlo ticket.
• Present the QR code or barcode to event staff for scanning.

For the quickest entry, we recommend opening your ticket before reaching the gate.

Updating Your Ticket

If your ticket details change after it has been added to your wallet, the pass may update automatically. If it doesn't, simply remove the existing pass from your wallet and add it again from your TicketFlo account or confirmation email.

Troubleshooting

I can't see the "Add to Wallet" button

If the option isn't available:

• Ensure you're using a supported device.
• Update your device to the latest operating system.
• Confirm your event supports mobile wallet passes.

The ticket won't add to my wallet

Try the following:

• Refresh the page and try again.
• Open the ticket using your device's default browser.
• Ensure Apple Wallet or Google Wallet is installed and enabled.
• Restart your device and try again.

I deleted my wallet pass

No problem. Simply return to your TicketFlo account or your confirmation email and add the ticket to your wallet again.

Frequently Asked Questions

Do I still need my confirmation email?

No. Once your ticket has been added to your mobile wallet, you can use the wallet pass to gain entry.

Can I add multiple tickets?

Yes. Each ticket can be added individually to your mobile wallet.

Can I transfer a wallet pass to someone else?

No. If you need to transfer a ticket, use the TicketFlo ticket transfer feature (if enabled by the event organiser). Once the transfer is complete, the new ticket holder can add the ticket to their own mobile wallet.

Will my ticket work without internet?

In most cases, yes. Once your ticket has been successfully added to your mobile wallet, it can usually be accessed without an active internet connection. We still recommend opening your ticket before arriving at the entry gates.

Is the wallet pass the same as my ticket?

Yes. The wallet pass contains the same ticket information and can be scanned for entry just like the ticket displayed in TicketFlo.